July 26, 2017 – Vicki Pero
3 Tips to Recruit for Hourly Parking Jobs
"This is the most fun interview I've ever been to!" said a candidate who attended a recent group interview session I facilitated for a client as part of a large hotel valet opening. It was great to hear this feedback from one of the applicants, but what was even better is that my client and I left the session feeling like we could objectively evaluate each attendee's potential to succeed as a hotel valet.
July 11, 2017 – Vicki Pero
Hey Parking Managers, Do Your Clients View You As a Trusted Advisor?
Parking companies differentiate themselves from each other in a variety of ways, but one of the most effective is developing and maintaining strong client relationships. When a company does this well enough to improve contract retention rates by 5%, a study published by Business Week demonstrated that this translated to a boost in profits of 125%. Those managers who are successful at establishing themselves as trusted advisors play a key role in fostering positive relationships and retaining clients.
June 13, 2017 – Colleen Niese
One Way To Hire Top Talent In Parking
I was invited to a meeting recently to discuss speed to hire tactics specifically targeted for recruiting parking talent. Typically, the first half of the conversation centers around what hiring managers are doing presently in this space so we can then identify opportunities for improvement. Surprisingly, it's still fairly uncommon to find a great degree of uniformity across any given organization when it comes to the individual leaders' approach toward interviewing and evaluating career seekers looking for their next parking opportunity.
June 07, 2017 – Colleen Niese
Are You Being Heard Every Time?
Last month I presented “Think Fast, Talk Slow, the Art and Science of Spontaneous Speech” at the 2017 IPI Conference & Expo in New Orleans (to view the presentation, click here). Afterward, the biggest topic the group that stayed behind wanted to talk further about is how to best manage interrupters when trying to share one’s own thoughts during any given conversation.
November 17, 2015 – Vicki Pero
How to Make Company Holiday Parties Safe
As the end of the year approaches, many companies are making plans for an annual holiday celebration. These events are opportunities for everyone to relax a bit and celebrate the accomplishments of the year. It’s not unusual for alcohol to be served at company holiday parties, which raises the question: does your company have a plan for a safe holiday celebration?