The National Parking Association Convention & Expo 2021 is right around the corner and we couldn't be more excited to attend! Marlyn Group will be exhibiting at booth #629, where we'll be showcasing live demos of Zephire, as well as answering any questions you might have. We look forward to meeting with fellow industry members from across the country. The convention is set to offer many activities, education sessions, as well as opportunities to connect with fellow parking industry members and their organizations.

According to Visa’s Back to Business Study 2021, nearly two-thirds (63%) of consumers would switch to a new business that offered a contactless experience. This expectation is among the top factors driving new business and customer retention. In today’s world, customers view the safety features a company offers as part of their decision making process and as the above study reveals, not meeting those needs could lead to lost loyalty and revenue.

Anyone who goes online these days, which is just about everyone, should know some basic techniques for dealing with cyber threats in emails, text messages and web pages.  This article offers some non-technical tips for individuals to handle some of the most common cyber attacks that might land in their email inbox, pop up on web pages or appear in their texts.

In the very early days of the internet, your activity was relatively risk-free and most of us clicked through email and around the web with as much threat of danger as watching TV.  But these days your online activities require the attention and defensive posture that are more associated with driving a car.  

The Memorial Day holiday is upon us!  This holiday kicks off the unofficial start of summer with such happenings as the release of kids from school, the opening of many pools across the U.S., the running of the Indianapolis 500, and the race to find prime parking spots for all of those Memorial Day events.

#JohnVanHorn from #ParkingToday asked me to present at last month's 2018 #PIE Conference on how to engage employees when it comes to implementing technology based solutions. As he put it, "To be blunt, it’s still pretty common in our world to work with front-line managers who couldn’t build an Excel spreadsheet if their lives depended on it."

Everyone has an opportunity to influence others in the workplace. Employees who are not in a leadership position, often believe they don't have a say, and this can become a self fulfilling prophecy. Ineffective leaders ironically don't have as much influence as they think. If you don't believe me, consider the worst boss you ever worked for - how much influence did this person have over you day to day?