When managing thousands of monthly parkers, late payments and follow-ups can become a serious drain on time and resources. One of Zephire’s most powerful tools—automated suspension—changes that equation completely. By linking permit billing directly with your PARCS systems, Zephire automatically blocks access for delinquent accounts and handles all the necessary communications.

In this post, we’re diving into a real-world success story: how one client used Zephire to automate parker deactivations—and saw game-changing results.

The Challenge: Manual Lockouts, Missed Opportunities

This client, a Midwest-based City Operator, manages 10 locations using TIBA, Flash, and Amano PARCS systems. Before Zephire, their permit billing platform wasn’t connected to their PARCS—so enforcing nonpayment rules meant manually deactivating access.

It was tedious. It was time-consuming. And it only happened when staff had the time, which wasn’t often.

Each month, the team spent over 40 hours chasing down delinquent accounts and manually managing suspensions—an exhausting task with limited results.

The Solution: Automating Accountability

When the client implemented Zephire, they took full advantage of our automated suspension feature. They committed to enforcing their parking agreement: if a permit holder didn’t pay, they couldn’t park. Period.

They also used the account opt out feature for a select list of government contracts with extended payment terms, demonstrating the flexibility of the platform.

Zephire made the previously labor-intensive task easy. On the first of each month, accounts with unpaid balances were automatically suspended. Integrated communications informed parkers via email, directing them to pay through their account portal to regain access. Once payment was made, Zephire instantly reinstated the account through the PARCS integration—no manual effort required.

The Results: Faster Payments, Fewer Headaches

The impact was immediate. In the first month, 22% of the client’s 3,500 monthly parkers were suspended. That number dropped sharply over time. One year in, only 2% of parkers are suspended in any given month—less than 100 accounts.

Even more impressive? Time spent on collections has been reduced by 90%. Staff who used to chase down payments can now focus on higher-value tasks, while Zephire ensures that only accounts in good standing are granted access to park.

Could Your Operation Use a Similar Boost?

If your team is wasting time manually managing delinquencies—or leaving money on the table—an automated suspension program like this could be a game-changer.

Want to see how it works? Reach out today for a demo—or stop by and see us at Booth #309 at IPMI. Let Zephire help you enforce your policies and get paid faster—with less hassle.