Have you ever tried to cancel a subscription online and found it way more difficult than signing up? We've all been there, and it can be frustrating. The Federal Trade Commission (FTC) is stepping in with a new rule called the Click to Cancel Rule intended to require a simpler cancellation process, which was introduced in January and will be enforced starting May 14th.

#JohnVanHorn from #ParkingToday asked me to present at last month's 2018 #PIE Conference on how to engage employees when it comes to implementing technology based solutions. As he put it, "To be blunt, it’s still pretty common in our world to work with front-line managers who couldn’t build an Excel spreadsheet if their lives depended on it."

Helping your employees set new goals for 2018 is a great way to motivate your workforce and accelerate their professional growth for career advancement. When all levels of the organization buy into a common set of goals it also improves employee engagement and creates a more positive work culture.