The parking industry long “enjoyed” an advantage over other service industries in that focusing on the customer experience took a back seat to the parker’s basic needs of convenience, location and safety.

If you have responsibility for an on or off street enforcement operation, you likely spend a portion of your time on some or all of the following:

Thank you PNC Bank for featuring The Marlyn Group in your Women Who Achieve article series!  Check out the article they wrote about us here.

Given a common stat when it comes to hourly recruiting is a full time applicant is seeking three job opportunities at the same time and a part timer five, it’s no wonder our industry is continually challenged with hiring good people with speed at a low cost. And once you do get the recruits through the door, how can your company be assured that the employees stay long enough so that the ROI, when it comes to the time and money invested in their onboarding and new hire training, is met consistently?