When the term Audit is used in the parking industry, it covers three functional areas: loss prevention, fraud investigation and location (internal) audit.  The fraud investigation component sometimes presents a challenge, because many companies don’t have a documented process defining roles and responsibilities to investigate fraud allegations when they arise. Establishing a process that all employees follow when fraud concerns arise can save your organization time and money.

The Marlyn Group’s very own Vicki Pero was interviewed by The Valet Spot for their Valet Parking Podcast.  Vicki covers a wide range of topics that Valet Companies face and discusses her experience in resolving issues that many organizations face in this sector of the parking industry.  She also talks about how to recruit and retain key talent, and her thoughts about the future of the valet segment of the parking industry.

 I was at a client site not too long ago when I witnessed an all too familiar scene. A customer returned to retrieve her vehicle, and it was at this point that the cashier determined that an employee from the previous shift had taken her keys home with him. If you’ve spent any time at all working in valet parking operations, you have surely experienced this first hand at least once. Valet operations are fast paced and have a lot of moving parts within them (quite literally!), and in order to prevent customer keys from being misplaced, clear procedures that all employees adhere to are a must.