I had the opportunity to present at the New York State Parking Association Conference yesterday on sustaining a customer service culture within the parking industry. There are so many opportunities organizations can pursue to realize this goal that go well beyond annual classroom customer service training, and it's always great to be able to highlight them. I originally presented this session at the IPI Conference in 2016 and wrote a series of blogs then. To discover ideas you can use within your company access the series here:

Do Your Policies Make it Easy For Employees to Provide Excellent Service?

What Does Recruitment Have to Do With Customer Service? A Lot Actually.

2 Tips For Cracking the Code Toward Establishing a Customer Service Culture

To obtain a copy of Marlyn Group's presentation, you can download it here:

Congratulations #NYSPA on your 25 year anniversary, and thanks for the opportunity to present!