I was at a client site not too long ago when I witnessed an all too familiar scene. A customer returned to retrieve her vehicle, and it was at this point that the cashier determined that an employee from the previous shift had taken her keys home with him. If you’ve spent any time at all working in valet parking operations, you have surely experienced this first hand at least once. Valet operations are fast paced and have a lot of moving parts within them (quite literally!), and in order to prevent customer keys from being misplaced, clear procedures that all employees adhere to are a must.