“Telling isn’t training” is a well-known expression among training and development professionals. While you may just be hearing this expression for the first time, it’s possible you have experienced this form of training in the past and left the interaction feeling ill-prepared for your new job responsibility. Or perhaps you’ve used this approach to train your own employees and have been left frustrated by their lack of compliance following these discussions.

“I don’t really care what the job title is” is an often-quoted phrase in the workplace, used in various conversations. The reality though is job titles do matter, a lot, especially when it comes to recruiting and hiring.

When the term Audit is used in the parking industry, it covers three functional areas: loss prevention, fraud investigation and location (internal) audit.  The fraud investigation component sometimes presents a challenge, because many companies don’t have a documented process defining roles and responsibilities to investigate fraud allegations when they arise. Establishing a process that all employees follow when fraud concerns arise can save your organization time and money.

The Marlyn Group’s very own Vicki Pero was interviewed by The Valet Spot for their Valet Parking Podcast.  Vicki covers a wide range of topics that Valet Companies face and discusses her experience in resolving issues that many organizations face in this sector of the parking industry.  She also talks about how to recruit and retain key talent, and her thoughts about the future of the valet segment of the parking industry.