August 17, 2017 – Colleen Niese
Advance Your Leadership Craft From Parking Pro's
I can sum up in one phrase what leadership entailed when I first came to the parking industry: "Tell 'em what to do and if they don't like it, tell 'em they can leave." It's kinda comical some twenty years later to think this was the essence of leadership and at the same time amazing how far the industry has come in supporting our parking leaders to better their ability to drive results through their teams' performance.
July 26, 2017 – Vicki Pero
3 Tips to Recruit for Hourly Parking Jobs
"This is the most fun interview I've ever been to!" said a candidate who attended a recent group interview session I facilitated for a client as part of a large hotel valet opening. It was great to hear this feedback from one of the applicants, but what was even better is that my client and I left the session feeling like we could objectively evaluate each attendee's potential to succeed as a hotel valet.
July 20, 2017 – Colleen Niese
Parking Today: Moving Diversity Forward
For the fourth year, Parking Today has graciously dedicated an annual issue to Women In Parking. All the articles are written by members and more than a few organizations acknowledge female parking professionals in specially designed pieces.
July 11, 2017 – Vicki Pero
Hey Parking Managers, Do Your Clients View You As a Trusted Advisor?
Parking companies differentiate themselves from each other in a variety of ways, but one of the most effective is developing and maintaining strong client relationships. When a company does this well enough to improve contract retention rates by 5%, a study published by Business Week demonstrated that this translated to a boost in profits of 125%. Those managers who are successful at establishing themselves as trusted advisors play a key role in fostering positive relationships and retaining clients.
June 28, 2017 – Colleen Niese
Are Your Parking Careers Posted Where Candidates Are Looking?
Recently I was with a client who was lamenting that his company was having a tough time attracting a more diverse candidate pool for any given parking operations manager position. We jumped onto his company's career page, reviewed the parking job postings on a couple of other sites and discovered two easy opportunities pretty quickly: his company wasn't present on those sites where career seekers are looking and his postings were about as interesting to read as a telephone book.
June 21, 2017 – Vicki Pero
Sharpen Your Customer Service Skills with Attitude Anchors
Customer service can be equally challenging and rewarding in the parking industry. I have yet to meet anyone who enjoys paying for parking let alone receiving a citation for violating parking rules, so when we are able to deliverable memorable service, it's quite an accomplishment. A person's attitude plays a big role in customer service skills, and being able to maintain a positive attitude is key.