October 13, 2017 – Vicki Pero
Sustaining a Customer Service Culture
I had the opportunity to present at the New York State Parking Association Conference yesterday on sustaining a customer service culture within the parking industry. There are so many opportunities organizations can pursue to realize this goal that go well beyond annual classroom customer service training, and it's always great to be able to highlight them. I originally presented this session at the IPI Conference in 2016 and wrote a series of blogs then. To discover ideas you can use within your company access the series here:
October 06, 2017 – Tim Winterich
Pies, Technology and Recruiting
With technology changes hitting parking faster and harder at every turn, it’s more and more difficult to determine what software, apps, and other technologies you should adopt right now, what you should target in the next 1-3 years, and what long-range plans you need for an uncertain future.
September 28, 2017 – Colleen Niese
Two Ways Your Organization Can Get Involved With Disaster Relief
With the recent news coming from Puerto Rico and the ongoing crisis that both Texans and Floridians are still facing, many of us are asking how can we help.
September 15, 2017 – Tim Winterich
Evaluating Technology Talent In the Parking Industry
There is a lot going on at the intersection of parking, technology and recruiting these days. All of these sectors are undergoing rapid and fundamental change as innovations push the boundaries of "business as usual" to new horizons. Let me touch on some general points that might help you navigate your way around these crossings.
September 07, 2017 – Colleen Niese
Want To Know Your Company's Cost Per Hire?
Any parking management company would agree that the highest overhead line item in a given budget is labor and outside payroll, one of the main drivers to this overall expense is hiring. Ironically, the hiring process is often overlooked in financial reviews and yet, it's likely one of the most controllable expenses.
August 23, 2017 – Vicki Pero
Marlyn Group Hires Director of Recruitment Services with Technology Expertise To Support Today’s Parking Industry Needs
There is very little about the parking industry that hasn’t been affected by technology over the past several years. The operations manager role has transformed dramatically from being a care taker of the lot to now more of a consultant who analyzes data, leverages equipment to report trends, and adjusts pricing through yield management.