Given a common stat when it comes to hourly recruiting is a full time applicant is seeking three job opportunities at the same time and a part timer five, it’s no wonder our industry is continually challenged with hiring good people with speed at a low cost. And once you do get the recruits through the door, how can your company be assured that the employees stay long enough so that the ROI, when it comes to the time and money invested in their onboarding and new hire training, is met consistently?

I was in a meeting the other day and counted my peer hum in agreement eighteen times in sixty seconds. Literally, I counted while she hummed and I don’t think I was alone in being distracted throughout the meeting. I was reminded of a great Ted Talk by Tara Mohr called Crimes of Conversation where she discusses both the verbal and non verbal tics anyone can be susceptible to when trying to communicate/influence others to moving our own objectives forward.

As the economy has strengthened, many companies have decided to move forward and fill deferred positions or add new roles due to increased productivity. This increasing demand for talented candidates has created an environment where it’s an applicant’s market. If you’re looking to make your next career move, keep the following tips in mind to make sure you land that next opportunity.

Would it surprise you to know that in a McKinsey study regarding employee motivation 67% of participants rated praise and commendation as the top motivator for performance beating out cash and non-financial incentives? This post is the final in a four part series on developing a culture of customer service, and the above statistic is a nice lead in to today’s subject: reward & recognition programs.

In the first installment of this four part blog series I shared that there is more to sustaining a culture of customer service than classroom training, yet this is an essential part of the overall formula. In this third installment on the subject, you’ll gain two more tips you can use to achieve your career customer service goals within your organization.