Have you ever repeated yourself many times over, but your colleague is still not quite getting what you’re saying? It can be frustrating, and just about everyone has experienced this at one point. While it’s no secret that you will come across many personalities in the workplace, it’s also important to note that all behavioral profiles process information and go about communication in distinctly different ways.
When communicating, the listener decides the meaning of the message you are sending. How the people around you interpret what you’re saying is how they are going to process that information. Many businesses use the DISC assessment to determine where an employee’s behavior and characteristics fall on a spectrum of four commonly used descriptors: Dominance, Influence, Compliance, and Steadiness.
If you notice one of your colleagues is always interrupting a meeting to give their thoughts, and appears restless and impatient, then you might be working with someone with high D behaviors. Your colleague who is enthusiastic, likes to tell stories to present information, and in general, very friendly is likely to be a high I personality. High S behaviors typically consist of someone who is relaxed and not aggressive, listens very well, and at times is resistant to change. Lastly, you may notice an individual displaying high C traits, furiously jotting down notes in a meeting, precise in the way they display information, and cautious in expressing their feelings and opinions.
So, how will this information help you become a better communicator in the workplace? Listed below are 3 helpful tips in delivering your message more effectively in order for your listener to extract your intended message.
1) Provide proof
When working with someone who is high in dominance or compliance, these individuals typically receive a message better when it is delivered using facts. While these two personalities are certainly different in their own communication and listening styles, both tend to better receive a message that uses clear-cut facts.
2) Reiterate what was said
A conversation with those high in compliance and influence typically resonates better when it is repeated, and especially when reiterated in writing. When working with individuals who are high in compliance, it is helpful to deliver your presentation through writing. When finishing a conversation or presentation, those high in influence tend to enjoy a summary of what was said and agreed to, such as sending an email after you speak confirming your next meeting, agreed deadlines and plans of action, etc.
3) Be patient
Individuals who are high in steadiness behaviors typically enjoy and thrive in an environment where there is not rapid change. To communicate on the most effective level with these individuals, it is helpful to ask questions and engage them, not solely involving work and the topic at hand, but in regard to their personal lives as well. Also remember, these individuals do not like to be rushed with important decisions and prefer a more regimented schedule at work.
Are you interested in using the DISC assessment to learn more about yourself in the workplace as well as your colleagues? Contact the Marlyn Group at: firstname.lastname@example.org, we’d love to chat!